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Hotel Terms and Conditions

I – GENERAL PROVISIONS

The company CIMAH Boulogne, a company incorporated under French law with share capital of €1,000, registered with the Paris Trade and Companies Register under number Paris B 939 286 670 and whose registered office is located at 127 boulevard Haussmann, 75008 Paris; telephone number: 01 89 89 48 48 (hereinafter referred to as “Repère Hôtel”).

Scope. These general terms and conditions (GTC) apply to all reservations, accommodation services and ancillary services set out below, between the Company and one or more persons booking an accommodation service at the Hotel (hereinafter referred to as “the Customer”) or actually benefiting from such service at the Hotel (hereinafter referred to as “the Beneficiary”). A person actually staying at the Hotel, whether a Customer or Beneficiary, is hereinafter referred to as “the Guest”. The GTC are enforceable against Customers and Guests.

The Company reserves the right to amend its GTC at any time, without retroactive effect on reservations or services booked, performed or in the process of being performed, except where mandatory legal provisions immediately applicable require otherwise. In the event of a conflict, any special terms and conditions entered into between the Company and the Customer shall prevail over the GTC.

The GTC apply to all reservations and services, whether booked directly with the Hotel, via the Website (including through a link to an online booking module operated by a third party), through email exchanges with the Company, or via third parties (booking platform or centre, travel agency, etc.).

They apply to individual reservations of up to four rooms at a time. Beyond this number, group terms and conditions shall apply.

Customer representations. The Customer certifies that they are of legal age and have the capacity to enter into a contract with the Company and make the reservation in their own name and on their own behalf, as well as in the name, on behalf or for the benefit of the Beneficiaries. Where applicable, the Customer declares that they use the Website in accordance with these GTC. The Customer guarantees the truthfulness and accuracy of the information and data concerning both the Customer and the Beneficiaries, provided at the time of or for the purpose of the reservation. The Customer undertakes to inform the Beneficiaries of the terms applicable to their reservation and stay at the Hotel, including these GTC and the Personal Data Processing Charter.

I. – OFFER AND STAY CONDITIONS

Rooms and room-related services. Room categories and the associated price list are made available to customers or displayed by the Company:

  • at the Hotel reception desk;

  • on the Website;

  • on the website of the online booking operator accessible via the Website;

  • upon request made directly at the Hotel reception desk or by email sent to the Company at bonjour@reperehotel.fr.

The features and prices of the Rooms, according to category, are indicated to the Customer and may be consulted as stated above. Customers making their reservation online are invited to review and click on the information icons and links available throughout the booking process, in order to ensure the content of their request and reservation.

The Customer or Guest is invited to consult the Website, contact the Hotel or enquire at the Hotel reception desk to find out the terms of the services offered, whether ancillary to or additional to accommodation.

Photographs of the Rooms shown on the Website or in catalogues are provided for information and illustration purposes only and are not contractual; in particular, the layout and decoration of the Rooms made available may differ from the room of the same category shown in photographs on the Website or in catalogues.

The GTC, Rates and other terms applicable to the Rooms and hotel services offered by the Company are established for the primary intended purpose and use of the Rooms, namely accommodation. The Company reserves the right to refuse reservations or terminate stays or non-compliant uses of the Rooms, or to offer other rental terms or conditions for Rooms intended for other purposes such as filming, photo shoots, interviews, showrooms, etc.

Availability. Rooms are available from 2 p.m. on the Guests’ arrival date and must be vacated no later than 12 noon on the departure date. Any failure to comply with this deadline shall result in the billing of an additional night at the Rate then in force.

Relocation. In the event of force majeure, an exceptional event not attributable to the Customer or Guest, or a technical issue at the Hotel making the Guests’ stay impossible, the Company shall use its best efforts to offer alternative accommodation, where possible in a hotel of the same category as the Hotel. Any additional costs arising from the relocation shall, where applicable, be borne by the Company.

Force majeure means any event beyond the control of the party owing the obligation, which could not reasonably have been foreseen at the time the contract was entered into and whose effects cannot be avoided by appropriate measures, preventing performance of the obligation. If the impediment is temporary, the obligation is suspended, unless the delay in performance justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations.

In addition to cases of force majeure, the Company shall not be liable for the non-performance or improper performance of its services attributable either to the Customer or Guest, or to the unforeseeable and insurmountable act of a third party; accordingly, the Customer alone shall bear any additional costs that may be incurred in continuing their journey as a result of such circumstances.

In all cases, a Customer who has accepted and actually benefited from the alternative accommodation solution offered by the Company waives any compensation or claim arising from the inability to provide accommodation at the Hotel and its consequences.

II. – RATES

The Rates offered are stated in euros, per Room and per night, based on double occupancy and excluding breakfast, unless expressly stated otherwise in the Rate. No discount may be requested for single occupancy.

Rates include service and taxes, except tourist taxes and additional taxes (regional or departmental), which shall be added and indicated at the time of reservation, before any payment or confirmation by provision of bank details (see III. – RESERVATION). Any change in a tax or applicable rate, or the introduction of any new tax or tax-related regulation, shall be reflected in the price or final amount charged to the Customer or Guest.

The Rates in force are displayed at the Hotel reception desk, on the Website, or communicated upon the Customer’s special request by email to bonjour@reperehotel.fr or, exceptionally, by telephone. They may be amended at any time and without prior notice as long as the reservation has not been confirmed, except where a quotation to the contrary has been specifically issued for the Customer.

Rates may vary according to the dates of the stay (season, day of the week, etc.). The Company may also offer specific or occasional Offers or Rates due to an event, special occasion or any other reason at the Company’s discretion.

Rates offered to Customers by intermediaries must be the same as the Rates publicly displayed by the Hotel on the Website, on the booking platform or at the Hotel.

III. – RESERVATION

The Customer is invited to consult Room and Rate offers and availability for the desired stay dates at the Hotel reception desk, on the Website, by sending an email to bonjour@reperehotel.fr or by telephone. The Company endeavours to communicate information relating to Room availability as accurately and promptly as possible, but such availability may change and be updated at any time. Room availability is only confirmed and guaranteed upon confirmation of the reservation by email from the Company, as set out below.

The GTC and the Personal Data Processing Charter are available on the Website.

During certain periods, prepayment of the stay may be required, without the possibility of a refund in the event of cancellation. Except in this case, when recording the reservation and for the purpose of confirming it, the Customer is required to provide a booking guarantee in the form of a bank pre-authorisation by providing the details of a valid credit card in the name provided for the reservation (cardholder name appearing on the card, credit card number, expiry date and security code), via a secure link sent by the Company or directly on the online booking platform.

No bank authorisation is obtained by telephone. A charge of up to one euro may be made to verify the validity of the card. The reservation shall only be taken into account by the Company upon either full prepayment of the stay by bank transfer or bank or credit card (or cash if the reservation is made on site), or receipt and validation of the bank details and bank authorisation provided by the Customer.

When the Guest checks in upon arrival at the Hotel, a bank pre-authorisation on a credit card in their name shall also be requested as a guarantee for their stay (including, in particular, accommodation services, purchases, additional services or other services of the Company, and damages where applicable), in an amount ranging from one night to the full stay.

If the stay is extended, the amount of the pre-authorisation may be increased according to the length of the additional stay in order to confirm and guarantee the reservation.

Where the Rate selected by the Customer for their reservation is subject to full prepayment of the stay, or where the charge of one euro is required for the reservation, such reservation (or order) obliges the Customer to make payment.

In all cases, the Company shall send the Customer an email summarising the reservation and constituting firm and final confirmation thereof.

IV. – PAYMENT TERMS

The Customer or Guest shall pay for the entire stay, including services and benefits not included in the reservation and purchased by the Customer or Guest during the stay, less any prepayments already made, where applicable, directly to the Hotel, no later than the Guest’s departure and upon return of the Room.

Room keys must be returned to the Hotel reception desk, unless otherwise agreed between the parties. An invoice summarising all services performed shall be issued to the Customer or Guest.

Payment methods. The Company accepts payments:

  • in cash (euros only);

  • by bank card, on site at the Hotel, on the booking platform accessible via the Website or through a secure payment link; the credit cards accepted by the Company are Visa, Mastercard, American Express, Diners Club and JCB;

  • by bank transfer, using the Company’s bank details communicated upon the express request of the Customer or Guest by email sent to bonjour@reperehotel.fr (all transfer or remittance fees shall be borne entirely by the Customer or Guest making the payment).

The Company does not accept payment by bank cheque, holiday voucher or traveller’s cheque.

Prepayments shall be made using any of the payment methods listed above. Payment of the balance at the end of the stay shall be made in cash, by bank card or, exceptionally, by bank transfer subject to the Company’s specific agreement.

Payment incident. In the event of a payment incident resulting in the cancellation, for any reason whatsoever, of all or part of a payment already made to the Company, the Company shall have the discretionary right to cancel the reservation or offer to renew it for the Customer or Guest who requests it by making a new payment.

The Customer or Guest shall be liable to the Company for all costs and charges resulting from the payment incident.

V. – WITHDRAWAL – AMENDMENT – CANCELLATION – TERMINATION

In accordance with Article L. 121-20-4, 2°, Article L. 121-20 does not apply to accommodation, transport, catering or leisure services that must be provided on a specific date or at specified intervals. Consequently, the Customer does not have the usual statutory right of withdrawal.

Amendment and cancellation (termination) by the Customer. Reservations may be amended or cancelled (terminated) by the Customer or Guest in accordance with the conditions of the Rate selected by the Customer.

Other cases of cancellation or termination. The reservation shall automatically be terminated in the event of force majeure, the unforeseeable and insurmountable act of a third party, or the act of the Customer or Guest making performance of the service impossible. The Company shall incur no liability for termination or failures in performance caused by such events.

The Company is entitled to cancel or terminate the reservation or stay of the Guest in the event that the Guest fails to comply with the conditions of use of the services offered by the Company or behaves in a manner likely to cause any harm or disturb the stay of other customers, whether accommodated at the Hotel or not. In such cases, the Company shall charge or, in the event of prepayment, retain the full price of the reserved stay.

Financial terms of cancellation. In the event of cancellation of the stay or termination of the reservation by the Customer or Guest that does not comply with the conditions set out in the Rate, including where the Guest fails to appear on the arrival date provided at the time of reservation without informing the Guest or Customer of the postponement of that arrival date, the reservation shall be considered cancelled and the contract fully terminated.

The first night shall be charged and debited in accordance with the pre-authorisation provided, including if the Guest postpones their arrival date during their stay without cancelling the first night in accordance with the conditions of the Rate; where prepayment has been required and made, it shall be retained in full by the Company.

VI. – GUEST CONDUCT AND LIABILITY

In general, Guests are required to ensure the safety of their personal belongings, not to leave them unattended within the Hotel outside their Room and, when leaving their Room, to ensure that it is closed and locked.

Guests are also invited, as far as possible, to avoid bringing into the Hotel belongings and items that are clearly superfluous, unnecessary or inappropriate for travel or a hotel stay.

The Company shall not be liable in the event of theft, loss or other disappearance of, or damage to, such belongings in the event of negligence or carelessness by the Guest or where the Guest has failed to comply with the safety instructions provided by the Company in the GTC and in any other communication or notice, particularly on site.

Guests are liable for any damage, deterioration or vandalism caused to movable or immovable property within the Hotel or its premises, whether or not belonging to the Hotel, during a stay at the Hotel.

Where applicable, the Company may ask the Guest concerned to leave the Hotel before the end of their stay. The Customer and the Guest shall be jointly and severally liable for the full amount of the stay as well as damages corresponding to the loss suffered.

Guests undertake not to invite any person whose behaviour may cause harm or disturbance to the Hotel or to customers, whether Guests or not, who are or may be present within the Hotel or its premises.

Customers and Guests shall, in all cases, be liable for the consequences of harmful acts committed by persons they have brought in.

VII. – APPLICABLE LAW AND JURISDICTION

Applicable law. French law shall exclusively apply to relations between the Company and the Customer or Guest concerning the offer, formation, performance or termination of reservations, the GTC and the contract.

Jurisdiction. French courts shall have exclusive jurisdiction over disputes between the Company and the Customer or Guest relating to, or arising from, the offer, formation, performance or termination of the contract, and more generally concerning the subject matter or interpretation of the contract, quotation or GTC.

Contract language. In the event of a dispute, only the French version of these general terms and conditions of sale shall be binding; it shall prevail between the parties over any other version or translation.